Do you have a question about your order or do you need help with the s.Oliver online shop?
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Or write to us:
s.Oliver Bernd Freier GmbH & Co. KG, Customer Service, Bahnhofstrasse 10, 96224 Burgkunstadt, Germany
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods, in the case of partial deliveries, the last of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory. Address the withdrawal to:
s.Oliver Bernd Freier GmbH & Co. KG, e-Commerce department, s.Oliver Strasse 1, 97228 Rottendorf, Germany
You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The costs of return will borne by customer. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:
s.Oliver online shop , Michael-Dechant-Str. 11 , 96260 Weismain, Germany
The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The following model withdrawal form complies with all statutory information requirements.
It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.
(Complete and return this form only if you wish to withdraw from this contract)
— Send to: s.Oliver Bernd Freier GmbH & Co. KG s.Oliver-Strasse 1, 97228 Rottendorf, Germany, E-mail: email@example.com
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service(*)
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). s.Oliver is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At s.Oliver's request, the customer will send the defective goods for examination at s.Oliver's cost and risk to the following address:
s.Oliver Online Shop, Michael-Dechant-Str. 11, 96260 Weismain, Germany
s.Oliver Bernd Freier SARL, 6, Place de Nancy, L-2212 Luxembourg, RCS Luxembourg, B 154453
Chairman of the Advisory Board: Bernd Freier
Managing directors: Armin Fichtel (Chairman), Bernd Freier, Andreas Baur, Mathias Eckert, Susanne Heckelsberger, Christine Schumm, Susanne Schwenger