How do I redeem a voucher correctly?

If you want to redeem a discount voucher, you need to enter the code exactly as you received it from us, with no spaces. Ideally, copy the voucher code and enter it in the "Redeem voucher" field in the shopping bag below the total amount. When you click the "Redeem voucher" button, the voucher will be checked and listed in the order overview. Your discount voucher doesn't work? Please pay attention to capitalisation and remember there should be no spaces. Have you complied with all the discount... Read more...

What payment methods do you offer?

You can easily pay by PayPal or credit card. We accept Visa and MasterCard. Payment via PayPal When you select PayPal as your payment method at the checkout and click "Next", you will be automatically redirected to your PayPal account. PayPal enables you to pay simply by entering your e-mail address and password. Your PayPal account will be charged with the corresponding amount and you will receive a confirmation of payment via e-mail. Payment by credit card We accept current Visa and... Read more...

I haven't received an invoice

During the ordering process, you either selected to have the invoice included in the package or sent by post. If applicable, you should receive the invoice by post in the next few days. We would be happy to send you a copy. Please contact our Customer Service team and we will take care of everything else for you.

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