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Returns & refunds

Our returns regulations

You can return any item ordered from the s.Oliver online shop within 14 days of receipt to the following address: s.Oliver Online Shop Michael-Dechant-Str. 11 96260 Weismain Germany You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them. We will re-credit the amount of your purchase to your credit card account immediately after the goods have... Read more...

How do I send items back?

1. ENTER YOUR REASON FOR RETURN: Before you seal your returns package, please check again to make sure that you have included the reason for return on the return form. You will find an overview of the reasons for return on the back of your delivery note/invoice. 2. SEND THE PACKAGE: Send the package back to us via DHL International. You can take your returns package to your nearest post office. You are responsible for the cost of returning items to us. Please retain your proof of returns... Read more...

When will the amount for the returned item be refunded to my account?

It can take up to 14 days from the date of return until your credit has been processed. As soon as your return has arrived, you'll receive a confirmation of return from us by e-mail with a record of the item you returned. Each return is automatically refunded via the payment method you used to make your original purchase. Back to category Read more...

Has my return arrived already?

As soon as your return has arrived, you'll receive a confirmation of return from us by e-mail with a record of the item you returned. If you haven't received a confirmation of return yet, you can check the delivery status with the service provider by entering the tracking number for your return in the service provider's portal. Click here to access the online tracking system Back to category Read more...

Not all the items I returned are listed on the confirmation of return

All of the items you returned will be carefully checked and repackaged. If a problem occurs while the item is being processed, or there is need for further clarification, this will be handled separately. It is therefore possible that an item was not listed on your confirmation of return. You'll receive a separate confirmation of return for this item. If you still haven't received any information about the whereabouts of this item after 5 working days, please contact our Customer Service team.... Read more...

Can I exchange an item?

It's not possible to exchange items. If you would like an item in a different size or colour, please place a new order.

How can I lodge a complaint about an item?

If you want to lodge a complaint about an item bought in our online shop, please send us an e-mail with the following information to onlineshop@eu.soliver.com : Surname, first name, address, date of birth and your customer number if you have one Order number containing the item you wish to lodge a complaint about, or the invoice number Item number of the item you wish to lodge a complaint about, or a precise description Grounds for complaint (Ideally you should include a short description here... Read more...

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