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If you want to lodge a complaint about an item bought in our online shop, please send us an e-mail with the following information to onlineshop@eu.soliver.com :

  • Surname, first name, address, date of birth and your customer number if you have one.
  • Order number containing the item you wish to lodge a complaint about, or the invoice number
  • Item number of the item you wish to lodge a complaint about, or a precise description
  • Grounds for complaint (Ideally you should include a short description here about why you want to lodge a complaint about the item. For example, "The seam is split on the inside of the right shoe" or "The jacket's zip is broken", etc.)
  • If possible, please include a photo of the item

You will hear from us as soon as possible.

Did you buy the item in a store or from one of our sales partners?

In this case, please send your enquiry to info@soliver.com including the information listed above.

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