If you want to lodge a complaint about an item bought in our online shop, please send us an e-mail with the following information to
Surname, first name, address, date of birth and your customer number if you have one
Order number containing the item you wish to lodge a complaint about, or the invoice number
Item number of the item you wish to lodge a complaint about, or a precise description
Grounds for complaint (Ideally you should include a short description here about why you want to lodge a complaint about the item. For example, "The seam is split on the inside of the right shoe" or "The jacket's zip is broken", etc.)
If possible, please include a photo of the item
You will hear from us as soon as possible.
Did you buy the item in a store or from one of our sales partners?
In this case, please send your enquiry to
including the information listed above.