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Delivery

Where does s.Oliver deliver to?

The s.Oliver online shop delivers to the following countries: Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique and French Guiana, etc.). Please select the s.Oliver online shop EU at the bottom of the page to place an order in one of... Read more...

How much are the delivery costs?

The delivery costs amount to 4.95 EUR per order. Back to category Read more...

Our delivery partner is DHL International

Your order in the s.Oliver online shop will be delivered by our delivery service DHL International. The delivery costs amount to 4.95 EUR per order. Delivery should take 5-11 working days. The tracking system will help you quickly and easily verify the delivery status of your order. CLICK HERE TO ACCESS THE ONLINE TRACKING SYSTEM Back to category Read more...

When will my order be sent?

You will receive an order confirmation as soon as you have placed your order.
We'll send your shipping confirmation per e-mail with online tracking as soon as your order has left our warehouse. Delivery should take 5-11 working days.

How long will it take until my order arrives?

Delivery should take 5-11 working days.
In a few exceptional cases when paying by credit card, it can occur that the specified delivery time is extended by a day. In such cases, the goods are first sent out following a positive credit card check from the relevant credit institute. This is for the security of our customers and to prevent credit card abuse.

What happens if I'm not there to receive the delivery?

If your delivery man doesn't find you at home, he'll leave a notification card. You have the option to collect your package within 14 days in the specified post office. After that, the package will be returned to s.Oliver.

What do I do if my package never arrives?

You will receive a dispatch confirmation with online tracking as soon as your package leaves our warehouse. If your package hasn't arrived within the maximum 6 working days, despite confirmation of dispatch, please contact our Customer Service team

The items I received are not the right ones or are defective

If you receive an item with a defect, or an item which you didn't order, you will be reimbursed as soon as we have received the item in our warehouse and checked the condition of the clothing. Simply return the item to us, together with the return form included in your package, stating your reason for return. Can't find the form? Please contact our Customer Service team and we will take care of everything else for you. Back to category Read more...

I haven’t received all of the items that I ordered

Please check your inbox to see if we've sent you an e-mail saying that one of the items from your order is no longer available. In this case, we'll reimburse you for the respective amount for this item plus the delivery costs for your order using the same payment method you used to make your purchase. If you haven't received an e-mail, please contact our Customer Service team. We will answer you as quickly as possible. Back to category Read more...

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Your privacy is important to us!
Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
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Your privacy settings
In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
Display
In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
Personalisation
Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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