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Delivery

Where does s.Oliver deliver to?

The s.Oliver online shop delivers to the following countries: Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Spain and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique and French Guiana, etc.). Please select the s.Oliver online shop EU at the bottom of the page to place an order in one of these countries.... Read more...

How much are the delivery costs?

The delivery costs amount to 4.95 EUR per order. Back to category Read more...

Our delivery partner is DHL International

Your order in the s.Oliver online shop will be delivered by our delivery service DHL International. The delivery costs amount to 4.95 EUR per order. Delivery should take 4-10 working days. The tracking system will help you quickly and easily verify the delivery status of your order. CLICK HERE TO ACCESS THE ONLINE TRACKING SYSTEM Back to category Read more...

When will my order be sent?

You will receive an order confirmation as soon as you have placed your order.
We'll send your shipping confirmation per e-mail with online tracking as soon as your order has left our warehouse. Delivery should take 4-10 working days.

How long will it take until my order arrives?

Delivery should take 4-10 working days.
In a few exceptional cases when paying by credit card, it can occur that the specified delivery time is extended by a day. In such cases, the goods are first sent out following a positive credit card check from the relevant credit institute. This is for the security of our customers and to prevent credit card abuse.

What happens if I'm not there to receive the delivery?

If your delivery man doesn't find you at home, he'll leave a notification card. You have the option to collect your package within 14 days in the specified post office. After that, the package will be returned to s.Oliver.

What do I do if my package never arrives?

You will receive a dispatch confirmation with online tracking as soon as your package leaves our warehouse. If your package hasn't arrived within the maximum 6 working days, despite confirmation of dispatch, please contact our Customer Service team

The items I received are not the right ones or are defective

If you receive an item with a defect, or an item which you didn't order, you will be reimbursed as soon as we have received the item in our warehouse and checked the condition of the clothing. Simply return the item to us, together with the return form included in your package, stating your reason for return. Can't find the form? Please contact our Customer Service team and we will take care of everything else for you. Back to category Read more...

I haven’t received all of the items that I ordered

Please check your inbox to see if we've sent you an e-mail saying that one of the items from your order is no longer available. In this case, we'll reimburse you for the respective amount for this item plus the delivery costs for your order using the same payment method you used to make your purchase. If you haven't received an e-mail, please contact our Customer Service team. We will answer you as quickly as possible. Back to category Read more...