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When you subscribe to the s.Oliver newsletter you'll always be kept up-to-date on the latest trends and more. Click here to subscribe to the newsletter You will then receive an e-mail, which you need to confirm. When you confirm this e-mail by clicking on the link provided, we can ensure that you have registered personally and that your e-mail has not been misused. By registering for the newsletter you agree to accept our Data protection guidelines . Back to category Read more...

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If you wish to unsubscribe from the s.Oliver newsletter, please click here .
After you enter your e-mail address in the form under "Unsubscribe from the newsletter", you'll receive a confirmation by e-mail.

How can I register for the MY ACCOUNT service?

It is only possible to register in the course of placing an order. When you click the checkout button during the ordering process you can then register under the section "I am a new customer". What if you're already registered but can't log in? Your login details consist of your e-mail address and the password you chose yourself. If you don't know your password any more, please click "Have you forgotten your password?" You will then receive an e-mail with your new password. If you haven't... Read more...

I can’t log in to my customer account

If you don't know your password any more, please click "Have you forgotten your password?" You will then receive an e-mail with your new password. If the e-mail address that's registered to your account is wrong, please contact our Customer Service team. We will then take care of everything else for you. Back to category Read more...

How can I change the information in my customer account?

Once you've logged in, go to the "PERSONAL DATA" menu item. You can change your address, e-mail address and telephone number here. For security reasons, it is not possible to change your first name, surname or date of birth. If you have changed your name, please contact our Customer Service team. Are you unable to log in? See I can't log in to my customer account Or contact our Customer Service team. Back to category Read more...

I want to delete my customer account

In order to delete all your data correctly, it's not possible for you to delete your account yourself, for reasons of security. Please contact our Customer Service team to have your account deleted.

I’m not receiving the s.Oliver newsletter any more

Have you checked in your spam folder? It's possible that our newsletter ended up there by mistake. To stop this happening, please add our sender e-mail address newsletter@soliver.com to your e-mail address book. If you don't find any errors of this kind, please contact our Customer Service team. We will then take care of everything else for you. Back to category Read more...

Your privacy is important to us!
Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
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Your privacy settings
In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
Display
In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
Personalisation
Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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