If you get an error message while trying to place an order, please send us the following details:

  • On which page of the ordering process did the error message appear?
  • What device were you using to place your order (iPad, smartphone, PC, s.Oliver app)?
  • Which browser do you have?

You can contact us at any time by e-mail at or by phone from Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm on our service hotline: +49 (0) 9572 91 60 09.

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