Frequently asked questions

How does the ordering process work in the s.Oliver online shop?

You can easily find your way around our online shop. You can either use the search function at the top of the screen or look through our categories. When you select a main category, you'll be shown the subcategories it contains. Once you've selected the subcategory you want to view, the page will display the list of products with all the items available in this category. To make things easier, there's an options menu at the top of the list with a few important product features. This will give... Read more...

Is there an order limit?

No, in principle there's no limit for your order in the s.Oliver online shop. There are, however, different maximum amounts for new and existing customers. Back to category Read more...

Is it possible to change my order?

Unfortunately, it's not possible to change orders that have already been placed. We are unable to change either the size or colour of a product, or the delivery address or payment method, and we are unable to remove an item. We don't charge delivery costs in the s.Oliver online shop. If you decide not to keep the order, send the goods back to us via the delivery service. You can find more information about returns under RETURNS & REFUNDS. Back to category Read more...

What payment methods do you offer?

You can easily pay by PayPal, advance Payment or credit card. We accept Visa and MasterCard. Payment via PayPal When you select PayPal as your payment method at the checkout and click "Next", you will be automatically redirected to your PayPal account. PayPal enables you to pay simply by entering your e-mail address and password. Your PayPal account will be charged with the corresponding amount and you will receive a confirmation of payment via e-mail. Payment via advance payment When you... Read more...

Our returns regulations

You can return any item ordered from the s.Oliver online shop within 14 days of receipt to the following address: s.Oliver Online Shop Michael-Dechant-Str. 11 96260 Weismain Germany You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them. We will re-credit the amount of your purchase to your credit card, PayPal or bank account immediately after... Read more...

How do I send items back?

1. ENTER YOUR REASON FOR RETURN: Before you seal your returns package, please check again to make sure that you have included the reason for return on the return form. You will find an overview of the reasons for return on the first site of your delivery note/invoice. 2. SEND THE PACKAGE: Send the package back to us via DHL International. You can take your returns package to your nearest post office. You are responsible for the cost of returning items to us. Please retain your proof of returns... Read more...

Where does s.Oliver deliver to?

The s.Oliver online shop delivers to the following countries: Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique and French Guiana, etc.). Please select the s.Oliver online shop EU at the bottom of the page to place an order in one of... Read more...

How can I lodge a complaint about an item?

If you want to lodge a complaint about an item bought in our online shop, please send us an e-mail with the following information to onlineshop@eu.soliver.com : Surname, first name, address, date of birth and your customer number if you have one Order number containing the item you wish to lodge a complaint about, or the invoice number Item number of the item you wish to lodge a complaint about, or a precise description Grounds for complaint (Ideally you should include a short description here... Read more...

How do I redeem a voucher correctly?

If you want to redeem a discount voucher, you need to enter the code exactly as you received it from us, with no spaces. Ideally, copy the voucher code and enter it in the "Redeem voucher" field in the shopping bag below the total amount. When you click the "Redeem voucher" button, the voucher will be checked and listed in the order overview. Your discount voucher doesn't work? Please pay attention to capitalisation and remember there should be no spaces. Have you complied with all the discount... Read more...

Care tips

Every material is different and therefore needs to be cared for in a different manner. We want you to be able to enjoy your clothes for as long as possible. For this reason, please note the following points: Always take note of the care instructions on the washing label. Fasten all hooks, buttons and zips before each wash. This helps stop your clothes from getting tangled up with each other or pulling threads in the fabric. When dealing with mixed fabrics, always go by the most delicate type of... Read more...

Your privacy is important to us!
Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
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Your privacy settings
In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
Display
In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
Personalisation
Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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