Can I reserve an item?
Unfortunately, it's not possible to make a non-binding reservation for an item.
The cost of the item has been reduced since I placed my order
Please understand that prices can change. This is subject to special offers, trends and product availability. If a product that you have already purchased has been reduced in price we will not be able to reimburse you with the difference.
Why do I have to give my phone number and date of birth when I place an order?
Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will only use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible.
I can’t complete my order
If you get an error message while trying to place an order, please send us the following details: On which page of the ordering process did the error message appear? What device were you using to place your order (iPad, smartphone, PC, s.Oliver app)? Which browser do you have? You can contact us at any time by e-mail at onlineshop@eu.soliver.com or by phone from Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm on our service hotline: +49 (0) 9572 91 60 09. Back to...
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Selecting invoice to delivery address or billing address
Do you want to send your order as a gift to a different address without the invoice? When you select the delivery address during the ordering process, you can say if you want the invoice to be included in the package or if it should be sent separately to your billing address.
Information about the new EU right of withdrawal
Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of partial deliveries, the last of the goods. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a...
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