How can we help you?
Ordering
How does the ordering process work in the s.Oliver online shop?
You can easily find your way around our online shop. You can either use the search function at the top of the screen or look through our categories. When you select a main category, you'll be shown the subcategories it contains. Once you've selected the subcategory you want to view, the page will display the list of products with all the items available in this category. To make things easier, there's an options menu at the top of the list with a few important product features. This will give... Read more...
How much is the minimum order value?
The minimum order value is 24 euros per order.
Is there an order limit?
No, in principle there's no limit for your order in the s.Oliver online shop. There are, however, different maximum amounts for new and existing customers.
Is it possible to change my order?
Unfortunately, it's not possible to change orders that have already been placed. We are unable to change either the size or colour of a product, or the delivery address or payment method, and we are unable to remove an item. We don't charge delivery costs in the s.Oliver online shop. If you decide not to keep the order, send the goods back to us via the delivery service. You can find more information about returns under RETURNS & REFUNDS. Back to category Read more...
Is it possible to cancel my order?
As long as your order has not been packaged, you can cancel either the whole order or just single items. Please contact our Customer Service team via phone. We don't charge delivery costs in the s.Oliver online shop. If you decide not to keep the order, send the goods back to us via the delivery service. You can find more information about returns under RETURNS & REFUNDS. Back to category Read more...
Is my order already on its way to me?
We'll send your shipping confirmation with online tracking as soon as your order has left our warehouse. Delivery should take 3-6 working days. You can start tracking your order as soon as it has been transferred to the local postal service.
Is it possible to reorder items that have already sold out?
Yes, it's always possible that a particular size and/or colour of an item that was out of stock will become available again later. Therefore, it pays to stop by the s.Oliver online shop again to check whether the item you wanted is available. Back to category Read more...
Can I reserve an item?
Unfortunately, it's not possible to make a non-binding reservation for an item.
The cost of the item has been reduced since I placed my order
Please understand that prices can change. This is subject to special offers, trends and product availability. If a product that you have already purchased has been reduced in price we will not be able to reimburse you with the difference.
Why do I have to give my phone number and date of birth when I place an order?
Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will only use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible.
I can’t complete my order
If you get an error message while trying to place an order, please send us the following details: On which page of the ordering process did the error message appear? What device were you using to place your order (iPad, smartphone, PC, s.Oliver app)? Which browser do you have? You can contact us at any time by e-mail at onlineshop@eu.soliver.com or by phone from Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm on our service hotline: +49 (0) 9572 91 60 09. Back to... Read more...
Selecting invoice to delivery address or billing address
Do you want to send your order as a gift to a different address without the invoice? When you select the delivery address during the ordering process, you can say if you want the invoice to be included in the package or if it should be sent separately to your billing address.
Information about the new EU right of withdrawal
Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of partial deliveries, the last of the goods. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a... Read more...
