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Ordering

How does the ordering process work in the s.Oliver online shop?

You can easily find your way around our online shop. You can either use the search function at the top of the screen or look through our categories. When you select a main category, you'll be shown the subcategories it contains. Once you've selected the subcategory you want to view, the page will display the list of products with all the items available in this category. To make things easier, there's an options menu at the top of the list with a few important product features. This will give... Read more...

How much is the minimum order value?

The minimum order value is 24 euros per order.

Is there an order limit?

No, in principle there's no limit for your order in the s.Oliver online shop. There are, however, different maximum amounts for new and existing customers.

Is it possible to change my order?

Unfortunately, it's not possible to change orders that have already been placed. We are unable to change either the size or colour of a product, or the delivery address or payment method, and we are unable to remove an item. We don't charge delivery costs in the s.Oliver online shop. If you decide not to keep the order, send the goods back to us via the delivery service. You can find more information about returns under RETURNS & REFUNDS. Back to category Read more...

Is it possible to cancel my order?

As long as your order has not been packaged, you can cancel either the whole order or just single items. Please contact our Customer Service team via phone. We don't charge delivery costs in the s.Oliver online shop. If you decide not to keep the order, send the goods back to us via the delivery service. You can find more information about returns under RETURNS & REFUNDS. Back to category Read more...

Is my order already on its way to me?

We'll send your shipping confirmation with online tracking as soon as your order has left our warehouse. Delivery should take 3-6 working days. You can start tracking your order as soon as it has been transferred to the local postal service.

Can I place orders via telephone as well?

Of course. You can also place an order by phone for any items available in the s.Oliver online shop. We are available from Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm on our service hotline: +49 (0) 9572 91 60 09. Back to category Read more...

Is it possible to reorder items that have already sold out?

Yes, it's always possible that a particular size and/or colour of an item that was out of stock will become available again later. Therefore, it pays to stop by the s.Oliver online shop again to check whether the item you wanted is available. If the item you want is unavailable in certain sizes, you can click on the sold-out size and register your e-mail address. We will then notify you if the item becomes available again within 30 days. Back to category Read more...

Can I reserve an item?

Unfortunately, it's not possible to make a non-binding reservation for an item.

The cost of the item has been reduced since I placed my order

Please understand that prices can change. This is subject to special offers, trends and product availability. If a product that you have already purchased has been reduced in price we will not be able to reimburse you with the difference.

Why do I have to give my phone number and date of birth when I place an order?

Our goal is to provide you with the best service possible. Above all, this means the quick and easy processing of your order. We will only use your telephone number to clear up any questions that may come up regarding your order as quickly and simply as possible.

I can’t complete my order

If you get an error message while trying to place an order, please send us the following details: On which page of the ordering process did the error message appear? What device were you using to place your order (iPad, smartphone, PC, s.Oliver app)? Which browser do you have? You can contact us at any time by e-mail at onlineshop@eu.soliver.com or by phone from Monday to Friday from 8.00 am to 8:00 pm and Saturday from 8:00 am to 6:00 pm on our service hotline: +49 (0) 9572 91 60 09. Back to... Read more...

Selecting invoice to delivery address or billing address

Do you want to send your order as a gift to a different address without the invoice? When you select the delivery address during the ordering process, you can say if you want the invoice to be included in the package or if it should be sent separately to your billing address.

Information about the new EU right of withdrawal

Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or in the case of partial deliveries, the last of the goods. To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a... Read more...

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Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.
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In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.
Display
In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.
Portals
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.
Affiliates
We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.
Retargeting
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.
Social networks
We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.
Personalisation
Your individualised shopping experience is very important to us! We collect data from your movement and purchasing behaviour in our shop so that we can provide you with customised product recommendations in the online shop and in the newsletter. We use cookies and tracking methods in order to do so.
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