We're not going anywhere! The highest hygiene standards | contactless delivery

Stay safe. Shop online!

COVID-19: for your safety and ours.

Our highest priority is everyone's health and well-being. For this reason, we follow the strictest hygiene standards in our warehouse and during deliveries so that you can continue to order with no concerns. We’re delivering as usual!

In our warehouse, we ensure protection via special precautions and hygiene procedures: additional cleaning and disinfection measures, only allowing essential workers on-site and not granting access to external people.

Orders are currently being performed via contactless delivery within 4 to 10 days.

Stay safe! The current situation poses major challenges for all of us. For the s.Oliver team, it's particularly important to us that you and your loved ones stay healthy. We’re confident that we will overcome this situation together!

How can we help you?

Help topics

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Technical settings

Technical requirements

In order to display the s.Oliver online shop correctly and benefit from its full range of features, we recommend that you use a current version of the following browsers: Internet Explorer Mozilla Firefox Safari Opera Chrome We also recommend that you deactivate pop-up blockers and accept cookies in your browser settings, or else you may only be able to use certain features of our online shop to a limited extent. Cookies enable us to recognise you when you visit our website and to recall the... Read more...

Cookie settings – What are cookies?

Cookies are alphanumeric identifiers, which we transmit to the hard drive of your computer via your Internet browser. They allow our systems to recognise your browser and provide you with services such as saving your shopping bag. The help function in the menu bar of most Internet browsers explains how you can prevent your browser from accepting new cookies, how you can ensure that your browser informs you whenever you receive a new cookie and how to disable all the cookies you have received.... Read more...

How do I choose a secure password?

We recommend that you ensure your new, chosen password is secure: The password must contain at least 6 characters The password must contain at least 1 capital letter (A-Z) The password must contain at least 1 special character ($ % / ( ) [ ]{ } = ? ! . , - _ * | + ~ #) If you can't remember your password, please go to the usual login page and click on the link "Have you forgotten your password?". In the next step, enter the e-mail address you used when you registered. We will then send you a... Read more...

The items in my shopping bag have been deleted.

In rare cases, it can happen that an item is in such high demand that it goes out of stock between the time you selected it and the time it landed in your shopping bag. We apologise for any inconvenience this may cause. We also recommend that you accept Cookies . This allows us to recognise you when you visit our website and recall the details of your shopping bag should you visit a different website in between times. Back to category Read more...

Your privacy is important to us!

Your privacy is important to us! In order to be able to advise you extensively and to make recommendations selected for you, we use cookies and tracking methods on our website. In your privacy settings, you can see which services we use and decide for yourself if and to what extent you would like to agree to these services and even subsequently change the settings at any time.

Your privacy settings

In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.

Search engines

We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers.

Display

In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers.

Portals

In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement.

Affiliates

We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners.

Retargeting

We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process.

Social networks

We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network.

Personalisation

We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so.

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