1. exchange and the right to wirthdrawal
Within 14 days, you may return all items purchased in the s.Oliver Online Shop without stating any reasons to the following address:
s.Oliver Online Shop
Please use the returns sticker provided with the order – if available – to do so. Please also note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried the items on in a store - and that they must still have the original tags on them. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will borne by customer.
Please follow the legal instructions of withdrawal according to Item 8 below.
2. Delivery / shipping costs
s.Oliver Online Shop delivers to all countries mentioned below as long as stocks last. The cost of shipping is 4,95 € flat. You will find the delivery period for your order during the order process (step 1 to 3). Please be aware that if you are making an advance payment, the delivery period will only begin one day after the transfer has been made (once the bank has received the payment order). The minimum order value is EUR 24.
We deliver to Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain and Sweden (except Faroe Islands, Greenland, Azores, Madeira, Canary Islands, Martinique, French Guiana). We do not deliver to other countries than the aforementioned.
3. Prices and payment methods
All prices indicated in the s.Oliver Online Shop include the currently valid german VAT, exept Croatia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Lithuania, Poland, Slovakia and Romania. All prices are indicated in Euros.
You can choose whether you wish to pay the merchandise by MasterCard, Visa Card, PayPal or Advance Payment.
4. Acceptance of orders
The s.Oliver online shop is free to refuse online orders. It is at the s.Oliver online shop's sole discretion whether it accepts an order. The s.Oliver online shop shall notify the order immediately if an online order from s.Oliver cannot be completed.
The s.Oliver online shop does not accept any orders from customers who are not yet 18 years old.
An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods.
The following steps are required to submit your binding order using the online shopping bag system: Please place the selected item(s) in the virtual shopping bag by clicking the "Shopping bag" button. You can open the shopping bag and make changes at any time by clicking on the identical button. Once you have placed the desired item in the shopping bag, click the "Checkout" button, which first directs you to a page with the buttons "Log in", "Register now" or "Continue without registration". After selecting a button, you can enter your personal data or reach the log-in area, provided you have already registered with us. On the following pages you select (1) your billing and delivery address, the delivery method and accept our T&C, and (2) select the payment method before reaching the (3) check and place order page. Here you can check your order data one more time and change or adapt the order by clicking the "change" button if necessary. You can also cancel the order, for example by closing your browser. The order process is completed only after pressing the "Buy now" button. Unless otherwise expressly stated in the item description, all items are delivered without any of the accessories that may be pictured.
5. Transport damage
The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact the s.Oliver online shop at once using the hotline at +49 / 9572 / 916 009 or in another manner (e-mail, fax, post), so that the s.Oliver online shop can maintain any rights against the dispatcher.
6. Storage of the contract text
The contract text is not saved by s.Oliver and can not be accessed after completing the order process. You can, however, print out the order data immediately after submitting it.
7. Reservation of title
The goods delivered remain the property of s.Oliver until they have been paid in full.
8. Legal instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.
To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.
Address the withdrawal to:
or by post: s.Oliver Bernd Freier GmbH & Co. KG, Abteilung eCommerce, s.Oliver Straße 1, 97228 Rottendorf
You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (The costs of return will borne by customer.),without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:
s.Oliver Online Shop
The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
Send to: s.Oliver Bernd Freier GmbH & Co. KG s.Oliver-Strasse 1, 97228 Rottendorf, Germany, E-mail:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service(*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate
9. Data privacy and creditor protection
As a basic principle, all personal data will be handled confidentially.
Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders.
When data is processed, your interests worthy of protection are taken into account as required by law.
The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). s.Oliver is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At s.Oliver's request, the customer will send the defective goods for examination at s.Oliver's cost and risk to the following address:
s.Oliver Online Shop
11. Copyright and trademarks
The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden.
Unless otherwise indicated, all s.Oliver trademarks used on the website are our trademarks. These may not be used without our prior written approval.
12. Operating information
s.Oliver Bernd Freier GmbH & Co. KG
s.Oliver Straße 1
D-97228 Rottendorf, Germany
+49 / 9572 / 916 009
s.Oliver Bernd Freier SARL, 7, rue de Bitbourg, L-1273 Luxembourg, RCS Luxembourg, B 154453
Managing Directors: Claus-Dietrich Lahrs (CEO), Mathias Eckert, Kristina Szasz
Würzburg District Court HRA 3925
VAT ID-no.: DE811253614 ∙ EE101934473 ∙ EL997026456 ∙ FI27976775 ∙ HR53199419078 ∙ HU30348785 ∙ IE3512712UH ∙ IT00186759999 ∙ LT100011166315 ∙ LU29885380 ∙ LV90011488178 ∙ PL5263201856 ∙ RO35057697 ∙ SK4020456099
Würzburg-Schweinfurt Chamber of Commerce and Industry
Online dispute resolution pursuant to art. 14 sub-section. 1 ODR Regulation:
The European Commission has provided a platform for settling disputes online. You can find this here.
s.Oliver GmbH & Co. KG (comma, GmbH & Co. KG or Liebeskind GmbH respectively) is neither willing nor obliged to participate in dispute resolution procedures before a consumer arbitration body.
13. Exclusion of liability for external links
We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility nor liability for these contents. The respective provider or operator of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognisable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question.