mid-season sale
20% extra
Only until Sunday: snuggle up and get shopping with an extra 20% discount on our styles that already have up to 50% off in the sale!

*Valid up to and including 24/10/2021 on already reduced items in the online shop (www.soliver.com) by entering the voucher code. Not valid in conjunction with other vouchers or promotions. Cannot be used on previous purchases or the purchase of gift cards. Cannot be used in s.Oliver stores.

s.Oliver Online Shop - Terms and Conditions

By placing your order you accept the following General Terms and Conditions of s.Oliver Bernd Freier GmbH & Co. KG (hereinafter called s.Oliver).

1. exchange and the right to wirthdrawal

Within 14 days, you may return all items purchased in the s.Oliver Online Shop without stating any reasons to the following address:

s.Oliver Online Shop
Michael-Dechant-Str. 11
96260 Weismain

Please use the returns sticker provided with the order – if available – to do so. Please also note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried the items on in a store - and that they must still have the original tags on them. We reserve the right to demand compensation for items returned in poor condition due to additional usage. The costs of return will borne by customer.

Please follow the legal instructions of withdrawal according to Item 8 below.

2. Delivery / shipping costs

s.Oliver Online Shop delivers to all countries mentioned below as long as stocks last. The cost of shipping is 4,95 € flat. You will find the delivery period for your order during the order process (step 1 to 3). Please be aware that if you are making an advance payment, the delivery period will only begin one day after the transfer has been made (once the bank has received the payment order). The minimum order value is EUR 24.

We deliver to Bulgaria, Croatia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Spain and Sweden (except Faroe Islands, Greenland, Azores, Madeira, Canary Islands, Martinique, French Guiana). We do not deliver to other countries than the aforementioned.

3. Prices and payment methods

All prices indicated in the s.Oliver Online Shop include the currently valid german VAT, exept Croatia, Estonia, Finland, Greece, Hungary, Ireland, Italy, Luxembourg, Latvia, Lithuania, Poland, Slovakia and Romania. All prices are indicated in Euros.

You can choose whether you wish to pay the merchandise by MasterCard, Visa Card, PayPal or Advance Payment.

4. Acceptance of orders

The s.Oliver online shop is free to refuse online orders. It is at the s.Oliver online shop's sole discretion whether it accepts an order. The s.Oliver online shop shall notify the order immediately if an online order from s.Oliver cannot be completed.

The s.Oliver online shop does not accept any orders from customers who are not yet 18 years old.

An order confirmation does not yet constitute a binding sales contract. The sales contract only takes effect after delivery of the goods.

The following steps are required to submit your binding order using the online shopping bag system: Please place the selected item(s) in the virtual shopping bag by clicking the "Shopping bag" button. You can open the shopping bag and make changes at any time by clicking on the identical button. Once you have placed the desired item in the shopping bag, click the "Checkout" button, which first directs you to a page with the buttons "Log in", "Register now" or "Continue without registration". After selecting a button, you can enter your personal data or reach the log-in area, provided you have already registered with us. On the following pages you select (1) your billing and delivery address, the delivery method and accept our T&C, and (2) select the payment method before reaching the (3) check and place order page. Here you can check your order data one more time and change or adapt the order by clicking the "change" button if necessary. You can also cancel the order, for example by closing your browser. The order process is completed only after pressing the "Buy now" button. Unless otherwise expressly stated in the item description, all items are delivered without any of the accessories that may be pictured.

5. Transport damage

The customer shall notify the respective delivery company immediately, regardless of his/her warranty rights, if items are delivered with obvious damage to the packaging or the contents. The customer shall refuse acceptance and contact the s.Oliver online shop at once using the hotline at +49 / 9572 / 916 009 or in another manner (e-mail, fax, post), so that the s.Oliver online shop can maintain any rights against the dispatcher.

6. Storage of the contract text

The contract text is not saved by s.Oliver and can not be accessed after completing the order process. You can, however, print out the order data immediately after submitting it.

7. Reservation of title

The goods delivered remain the property of s.Oliver until they have been paid in full.

8. Legal instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of partial deliveries, the last of the goods.

To exercise the right to withdraw, you must inform us of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form for this purpose, but it is not obligatory.

Address the withdrawal to: widerruf@soliver.com

or by post: s.Oliver Bernd Freier GmbH & Co. KG, Abteilung eCommerce, s.Oliver Straße 1, 97228 Rottendorf

You can also exercise your right of withdrawal by returning the goods without comment. Provided that deviating circumstances do not arise, returning the goods without comment will be understood as a statement of withdrawal.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (The costs of return will borne by customer.),without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us at:

s.Oliver Online Shop
Michael-Dechant-Str. 11
96260 Weismain

The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The following model withdrawal form complies with all statutory information requirements. It is not necessary to state your withdrawal separately, e.g. by using the form below. It is enough to return the goods without comment.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

  • Send to: s.Oliver Bernd Freier GmbH & Co. KG s.Oliver-Strasse 1, 97228 Rottendorf, Germany, E-mail: widerruf@soliver.com
  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale for the following goods (*)/for the provision of the following service(*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate

9. Data privacy and creditor protection

As a basic principle, all personal data will be handled confidentially.

Your personal data collected are processed, used and saved for the purpose of handling and carrying out your order. Where necessary, your data will be forwarded to affiliated companies and/or our service partners, who will process and use the data for the purpose of handling your orders.

When data is processed, your interests worthy of protection are taken into account as required by law.

10. Warranty

The consumer can make a claim under the warranty for purchased goods that are defective according to the legal regulations. In particular, the customer can demand supplementary performance (a new delivery or a repair of the defects). s.Oliver is entitled, however, to replace the goods if the repair of defects would incur unreasonable costs. Warranty claims expire two years after the delivery of the goods. When making his/her warranty claim, the buyer must provide the order number, his/her name and address as well as brief information explaining the reasons for the claim. At s.Oliver's request, the customer will send the defective goods for examination at s.Oliver's cost and risk to the following address:

s.Oliver Online Shop
Michael-Dechant-Str. 11
96260 Weismain

11. Copyright and trademarks

The content of this website is protected by copyright including all text, graphics, photos, illustrations, images, moving images, sounds and software. Downloading or use of the content is only authorised for private use. Any further publication, transmission, reproduction or other use of the images is forbidden.
Unless otherwise indicated, all s.Oliver trademarks used on the website are our trademarks. These may not be used without our prior written approval.

12. Operating information

s.Oliver Bernd Freier GmbH & Co. KG
s.Oliver Straße 1
D-97228 Rottendorf, Germany

Telephone +49 / 9572 / 916 009

E-Mail: onlineshop@eu.soliver.com

General partner:
s.Oliver Bernd Freier SARL, 37, Rue d'Anvers, L-1130 Luxembourg, RCS Luxembourg, B 154453

Managing Directors: Claus-Dietrich Lahrs (CEO), Volker Christ, Oliver Hein

Würzburg District Court HRA 3925
VAT ID-no.: DE811253614 ∙ EE101934473 ∙ EL997026456 ∙ FI27976775 ∙ HR53199419078 ∙ HU30348785 ∙ IE3512712UH ∙ IT00186759999 ∙ LT100011166315 ∙ LU29885380 ∙ LV90011488178 ∙ PL5263201856 ∙ RO35057697 ∙ SK4020456099
Würzburg-Schweinfurt Chamber of Commerce and Industry

Online dispute resolution pursuant to art. 14 sub-section. 1 ODR Regulation:
The European Commission has provided a platform for settling disputes online. You can find this here.
s.Oliver GmbH & Co. KG (comma, GmbH & Co. KG or Liebeskind GmbH respectively) is neither willing nor obliged to participate in dispute resolution procedures before a consumer arbitration body.

13. Exclusion of liability for external links

We do not have any influence on the content of websites from other parties that may be linked on our website. We therefore cannot assume responsibility nor liability for these contents. The respective provider or operator of these pages is always responsible. The linked pages were checked for possible and identifiable legal violations at the point in time when the links were placed. No infringements of the law were recognisable at the point in time when the links were placed. However, it is not reasonable to constantly monitor the content of the linked pages without specific signs of infringement. As soon as an infringement of the law becomes known, we will immediately remove the links in question.

Updated: 13.04.2021
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In order to offer you the best possible advice and make recommendations selected for you, we use cookies and tracking methods on our website. If you do not consent to these personalised recommendations, we will be limited to using only the technologies essential for the functioning of the website and unfortunately will not be able to tailor our content to best suit you. In the Privacy policy notices, you can see which services we use and decide for yourself if, and to what extent, you would like to agree to these services and even subsequently change the settings at any time.
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In order to be able to provide you with an optimal user experience in our online shop and with our advertisements, an experience tailored to your unique needs, we work with various service providers and technology providers, using cookies and tracking methods in the process. We have summarized all of these services to provide you with the following overview. Select for yourself what you would like to consent to with regards to data processing according to Article 6(1) lit. a EU GDPR. You can withdraw your consent at any time by changing the privacy settings. You will find further information about the individual service providers and data collection in our Privacy Policies.
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Technically necessary tools and cookies allow us to give you access to our website and its functionalities. This enables essential basic functions such as website navigation, the correct browser display and the shopping cart functionality, as well as saving the selected language and any given consent.
Search engines
We use tracking methods from search engine providers to optimise our advertisements so that you can easily find our online shop in the standard search engines, even with relevant future search queries. For example, to determine the relevance of an advertisement, we record the categories that are interesting to the shop’s visitor, and whether an order was placed. These data are pseudonymised and transferred to the search engine providers. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
In order to be able to show you relevant advertising banners on external websites, we work together with display networks and service providers. To optimize advertisements, we use cookies and tracking methods that collect data about surfing behaviour, save that data in cookies and transfer the data, pseudonymised, to the technology providers. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
In addition to our online shop, we also present our most exciting offers and most popular products on external product profiles so that they are easier to find. To optimise product selection, we use cookies and tracking methods, for example, in order to determine which items are particularly popular and if an order is placed as a result of an advertisement. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
We work together with affiliate programmes and use their cookies and tracking methods so that you do not miss any exciting promotions and can benefit from bonus programmes. Affiliate programmes are the partner networks of individual website operators such as voucher portals, bonus programmes and bloggers. These technologies help us to determine if the advertisements introduced by the affiliates have generated an order. This benefits both you and the partners. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
We work together with retargeting providers so that we can show you advertising banners on external websites with relevant products from our online shop which you may have been interested in, but which you have not yet purchased. In order to do so, transaction data from our website are recorded, e.g., items you have viewed or placed in your shopping cart. Please do not be surprised: If you decide against the collection of data for the purpose of retargeting, a new window will open which will take you to the website of our retargeting provider. In order to ensure that data will no longer be forwarded to the partners, please follow the instructions on their website and then save your details to conclude the process. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
Social networks
We use the cookies and tracking technologies of social media channels to show you exciting promotions and customised advertisements on your preferred social networks. In order to do so, pseudonymised data are transferred to the networks and merged, if necessary, with additional data by the network. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).
We want you to have the best possible personal shopping experience! To continue to improve our user experience and offer you personal recommendations in the online shop and in the newsletter, we collect data pertaining to your activity and buying behaviour in our shop and carry out A/B and multivariate tests on the website. We use cookies and tracking methods in order to do so. With your consent, data is transferred, if necessary, to a third country outside of the EU, which possibly has a lower level of data protection than that of the EU (pursuant to Article 49 para 1 p. 1 (a) EU GDPR).