RETURNS | EXCHANGES | COMPLAINTS

WHAT ARE MY OPTIONS IF I DON’T LIKE THE ITEMS I HAVE ORDERED OR IF THEY DON’T FIT?

You can return any item ordered from the s.Oliver online shop within 14 days of receipt by using the mailing label provided to the following address:

s.Oliver Online Shop
Michael-Dechant-Str. 11
96260 Weismain

You are responsible for the cost of returning items to us. Mail your item(s) back using the carrier of your choice. Please obtain shipping insurance as you are responsible for the items until we receive them.

We will re-credit the amount of your purchase to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for shipping fees incurred when returning goods.

Please note that items must be returned in a condition appropriate for having been checked normally by customers - more or less the same as if you had tried them on in a Shop - and that items must still have the original tags on them. We reserve the right to refuse items returned in a worsened condition such that indicates additional usage, and to charge you accordingly.

Returned items are carefully checked and repackaged. If a problem occurs while the item is being processed, or there is need for further clarification, this will be handled separately.

It is therefore possible that an item was not listed on the confirmation of receipt of returned goods. For these items, we send you a separate confirmation of receipt of returned goods. If, after 5 working days, there is still no information regarding the whereabouts of this item, please contact our customer service team.

WHAT DO I HAVE TO DO IF I WANT TO EXCHANGE AN ITEM?

If you would like to exchange an item, please send the item back within 14 days (see above).

The item that you wish to exchange it for must be reordered. Unfortunately, it is not possible to directly exchange an item or allocate the cost to a replacement item.

WHAT DO I HAVE TO DO TO COMPLAIN ABOUT AN ARTICLE?

A complaint can be made about an item purchased in the s.Oliver online Shop within the statutory warranty period of 2 years from the date of purchase. Please send us an e-mail with the corresponding invoice number and a meaningful picture of the reason for the complaint.

Please address complaints about articles from trading partners or other online retailers to the respective retailer. Our online team cannot help you with this or reimburse you for costs.

If you need help, please send us an e-mail with the receipt, invoice and a meaningful picture of the reason for the complaint to: service@soliver.com.

The statutory warranty of 2 years from the date of purchase also applies here. Proof of purchase is therefore required to help you.

Thank you for your understanding.